FREQUENTLY ASKED QUESTIONS

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How long does it take to configure an account?

Account setup takes only five minutes but normally we wait for 1 to 2 hours to avoid fraudulent orders.

Can i install any CMS like WordPress, Joomla, Drupal, WooCommerce etc?

Yes, You can install any CMS like WordPress, Joomla, Drupal, WooCommerce, etc. We Provide Softaculous (1-click Script installer) in Cpanel, Which lets you focus on using apps rather than spending time on installing them.

Does your Shared Hosting is Optimized for WordPress?

Yes, Our Shared Hosting Plans are SSD Powered, Highly Optimized, and Pre-configured with the best speed and security settings for WordPress Hosting environment.

Do you offer SSD Disk Storage in your Shared Hosting plans?

Yes, We offer SSD Disk Space in our Shared Hosting Plans.

Benefits of SSD Storage

  • Faster Hosting Speeds
  • Better Data Security
  • Executes Requests Faster
  • Better For Database Intensive Uses Like eCommerce or Forums
  • Lower Power Usage – More Friendly to the Environment
  • More Reliable Performance Because No Fragmentation

Do you offer Free SSL with Shared Hosting Plans?

Yes, We provide Free cPanel PositiveSSL certificates along with Unlimited Business Shared Hosting accounts.

Do you offer Free CDN with Shared Hosting Plans?

Yes, We provide Cloudflare CDN with our Shared Hosting Plans.

Is there any Inode Limits in Unlimited Business Shared Hosting?

No, There is no Inode Limits in Unlimited Business Shared Hosting,

Do I have to purchase domain name separately with hosting account?

Yes, aCheapHosting does not offer any TLD’s free of cost with all shared hosting plans. However, if you choose any other domain TLD, it will be charged accordingly.

Are there any hidden charges?

There are no hidden or extra charges.

Which payment methods are available?

We accept all valid credit/debit cards and PayPal

Do you use same hardware for all hosting plans?

No, we create Premium and Business hosting plans on less populated servers and the hardware is comparatively better.

How can I transfer my existing domain name and hosting to aCheapHosting?

Follow these steps:

1. Download your existing website and make a backup
2. Buy one of our hosting plans
3. Upload your data to the address we give you
4. After you upload your website to aCheapHosting we’ll send a Domain Transfer Request to your Domain Administrator.
5. The domain will be transferred to aCheapHosting within 7 business working days.
6. Make sure that you provide us with the EPP code and the domain status must be unlocked.

*N.B: Domain name transfer charges will apply.

While taking the above steps, contact our staff just in case you face any issue.

General Support Questions

What is a 500 internal server error?

A 500 internal server error means that your browser is showing a friendly error message. This is shown instead of the actual error message from the server. You can disable friendly errors in your internet browser. This will show you the real error from the server.
To disable this in Browser:
Go to Tools, Internet Options >> Click the Advanced tab >> Scroll the window down a little, and uncheck ‘Show Friendly Error Messages’.

What is a HTTP Error 404 - File or directory not found?

This means that the page you are attempting to view does not exist.
Check your file structure to make sure that the file you are attempting to access is in your account. It may have accidentally been placed in a different folder or there may be a misspelling in the file or folder name.

What is the path to Perl on Linux platform?

/usr/bin/perl
In most CGI scripts the standard path line is therefore #!/usr/bin/perl

What is the path to sendmail on Linux platform?

This may differ from server to server, try one of following:

/usr/lib/sendmail
or
/usr/sbin/sendmail

How do I set permissions for my CGI scripts?

To set permissions for your CGI scripts, you can change them using your FTP program. Typically, permissions are changed to let the webserver read, write, or execute CGI scripts.
To set permissions using most FTP programs, select the file or folder you wish to change and right-click ‘change file attributes.’ Alternatively, you can use the file manager.
Most scripts require permissions to be set to chmod 755.

Where do I place my CGI/Perl scripts?

You can run and create your own CGI/Perl scripts and upload it to any location on your web account. Some customers prefer to upload their CGI/PERL scripts to their own cgi-bin directory. The ‘cgi-bin’ directory has already been created for you and is beside the ‘httpdocs’ directory. All CGI/Perl scripts should be uploaded in ASCII mode.
To have the domain run the scripts simply access them by browsing to http://www.yourdomain.com/cgi-bin/scriptname.cgi.

How do I create MySQL database and its user?

Create a MySQL Database

  • Log into cPanel.
  • Under Databases, click MySQL Databases.
  • In the New Database field, type a name for the database.
  • Click Create Database.
  • Click Go Back.
  • The new database will appear in the Current Databases table.

 

Create a Database User

  • Log into cPanel.
  • Under Databases, click MySQL Databases.
  • Click Jump to MySQL Users in the top-left corner of the page.
  • Under Add New User, enter a username.
  • Enter a password in the Password field.
  • For help generating a strong password, click the Generate Password button.
  • Retype the password in the Password (Again) field.
  • Click Create User.